CRM is known as Customer Relationship Management. CRM development relies on customer relationship management technology tools to manage interactions with current and future customers. Today's CRM software is highly scalable and customizable, allowing businesses to gain actionable customer insights with a back-end analytical engine.
- -CRM can track customer activity at each endpoint.
- CRM can track the customer’s purchase and sales records.
- CRM can record the history of purchase orders, sales orders, and invoices.
- CRM systematically tracks the customer communication, problems and solutions.
- CRM can increase your business efficiency.